Updated: June 2026
LabelPal is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or place an order.
By using this website, you confirm that you have read and understood this Privacy Policy.
1. Data Controller
The data controller for your personal data is LabelPal, operating in the United Kingdom under UK GDPR and the Data Protection Act 2018.
2. Personal Data We Collect
We may collect the following information:
Your name, company name, billing address, delivery address, email address, telephone number, order details, payment status, transaction references, account login details if applicable, IP address, device information, browser type, website usage data and cookie data.
Payment details are processed securely by third-party payment providers. LabelPal does not store full payment card details.
3. How We Collect Your Data
We collect your data when you place an order, create an account, contact us, subscribe to emails, browse our website or use cookies and analytics tools.
4. Legal Bases for Processing
We process personal data where necessary to fulfil orders, comply with legal obligations, improve our services, prevent fraud, maintain website security, respond to enquiries and send marketing communications where consent has been given.
5. How We Use Your Data
We use your personal data to process and fulfil orders, arrange delivery, communicate with you, manage customer service enquiries, improve website performance, prevent fraud, comply with tax and accounting requirements and send marketing updates where permitted.
We do not sell your personal data.
6. Data Sharing
We may share your data with trusted third parties where necessary, including payment providers, courier companies, website hosting providers, IT service providers, accountants, legal advisers and regulatory authorities where required by law.
All third parties are required to handle your data securely and in accordance with UK data protection laws.
7. International Data Transfers
Some service providers may process data outside the UK. Where this happens, appropriate safeguards will be used, such as UK adequacy regulations, standard contractual clauses or equivalent legal protections.
8. Data Retention
We only keep personal data for as long as necessary.
Order and financial records may be retained for up to 6–7 years for UK tax and accounting purposes. Account data is kept while your account remains active. Marketing data is kept until you unsubscribe or withdraw consent.
9. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
10. Your Rights
Under UK GDPR, you have the right to request access to your personal data, correction of inaccurate data, deletion of your data where legally applicable, restriction of processing, objection to processing, data portability and withdrawal of consent where processing is based on consent.
Requests must be made in writing and we may need to verify your identity before responding.
11. Marketing Communications
LabelPal may send marketing emails where permitted by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
12. Cookies
Our website may use cookies to improve functionality, analyse website traffic and improve user experience. Non-essential cookies will only be used where consent is required.
13. Complaints
If you believe your data has been misused, you have the right to complain to the UK Information Commissioner’s Office.
14. Changes to This Policy
LabelPal may update this Privacy Policy from time to time. Any updates will be posted on this page and will take effect immediately.
15. Contact Us
For questions about this Privacy Policy or how your personal data is handled, please contact LabelPal using the contact details provided on our website.